Complete FAQ Guide
All Your Questions About 0l99 Answered
in One Place
Bonuses, withdrawals, security, cricket betting, and responsible gaming — whatever questions you have, this page has detailed answers in English. If something is still unclear, ask our 24/7 support team.
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Detailed FAQ
This FAQ page is built to answer the most common questions from 0l99 platform users. It covers twenty-five questions across five categories — limits and controls, cricket and sports betting, withdrawals, security and privacy, and bonus terms. Every answer is written in plain language so that both new and experienced players can understand it easily. Even if your question is not listed here, contacting us via live chat or email will get you a quick response.
Complete FAQ
Browse by category to find your answer — click on any question to expand the full answer.
Limits & Controls
If you have any mental or financial concerns about gaming, contact 0l99's 24/7 live chat first.
Our support team communicates in Bengali and can guide you toward responsible gaming resources.
If you prefer email, write to [email protected]. For professional mental health support, speaking with a local
counselling service or a family member is the best step.
There are some warning signs to watch out for: spending more money than your budget allows,
feeling a repeated urge to play in order to recover losses, taking time away from family or work to game,
or feeling restless when you cannot play. If you notice these signs, take a break and talk to someone you trust.
Gaming should be for enjoyment — not a source of stress.
Yes, 0l99 offers a cooling-off period and self-exclusion option. You can temporarily suspend your account
for a set period, or apply for self-exclusion for a longer break.
To use either option, contact us via live chat or email [email protected]. For more information on responsible play,
visit our responsible gaming page.
Online gaming is an entertainment activity for adults and involves financial risk.
People under 21 may not yet have the mental maturity or financial understanding to handle that risk.
For this reason, 0l99 strictly provides its services only to those aged 21 and above.
Accounts are verified before access is granted, and accounts belonging to minors are closed.
Cricket & Sports Betting
Yes, 0l99's sportsbook offers betting on various international cricket events including BPL, T20 World Cup, and IPL.
For example, on a Bangladesh vs India match you will find multiple markets ranging from match winner to toss over/under.
No specific dates or results are shown here — all betting information is available by logging into the live platform.
An accumulator bet combines multiple events into a single wager. The odds of each event are multiplied together
to determine the total payout, so the more events you add, the bigger the potential reward. Keep in mind, though —
if any one event loses, the entire bet is lost. Consider the risk carefully before adding more events. Start with
smaller bets to get a feel for how accumulators work.
Yes, 0l99 offers live in-play betting, which lets you place bets even after a match has started.
Odds change as the game progresses, giving you the chance to bet based on how things are unfolding.
Live betting requires quick decisions, so it is a good idea to set your budget in advance.
The most popular markets in 0l99's cricket betting are: Match Winner, Toss Winner, Over/Under Runs,
Top Batsman, Method of First Wicket, and Total Runs in a Specific Over. In T20 format, Powerplay Runs and
Last Over Result are also widely popular markets. You can log in to the platform to see the full rules for each market.
If a match is abandoned due to rain or any other reason and there is no result, bets are generally considered void
and your stake is refunded. However, rules may vary depending on the specific market.
If a result is determined by the Duckworth-Lewis method, it may be accepted as a valid result.
For any disputes, contact [email protected].
Withdraw Funds
The minimum withdrawal limit at 0l99 is ৳1,000. This same limit applies to all four methods —
bKash, Nagad, Rocket, and Upay. Before withdrawing, make sure your account is fully verified,
as withdrawals from unverified accounts are not processed.
Yes, but you must meet the wagering requirement before withdrawing any winnings earned using a bonus.
For example, the wagering on a ৳1,200 bonus is ৳30,000 (25x) — only once that is met will the
winnings from the bonus become withdrawable. After the wagering condition is fulfilled, the bonus balance
is added to your main balance and can be withdrawn under the standard withdrawal rules.
At 0l99, withdrawal funds generally reach your mobile banking account within 5 to 30 minutes.
This timeframe applies equally to all methods — bKash, Nagad, Rocket, and Upay. During high-traffic periods or
during account verification, it may take a little longer. If you experience any issues, let us know via live chat.
Yes, 0l99's withdrawal service is available seven days a week, twenty-four hours a day — including Eid and other public holidays.
The same 5–30 minute processing time applies even if you submit a request at night or in the early hours.
There is no set day or time restriction —
you can withdraw whenever you want. This is one of the key advantages of 0l99.
Security & Privacy
0l99 uses the highest standard SSL encryption technology to keep all data transfers secure.
Your personal information, payment details, and gaming history — all are stored through encrypted channels.
We do not sell any personal information to third parties. For more details, read our
Privacy Policy.
The only official website of 0l99 is 0l99.lat. Fake sites often make small changes to the domain,
such as extra numbers or a different extension. Always type the URL directly into your browser or use a trusted bookmark.
Do not log in from any unfamiliar link. If in doubt, email [email protected] to verify.
A strong password should be at least 12 characters long and include uppercase and lowercase letters, numbers, and special characters
(such as @, #, !). Never use your name, date of birth, or simple passwords like "123456".
Use a different password for each site and never share your password with anyone.
Using a password manager means you don't have to worry about remembering them.
Never share your OTP or PIN for bKash, Nagad, Rocket, or Upay with anyone — even if they claim to be a
representative of 0l99. No 0l99 support agent will ever ask for your PIN or OTP.
If someone asks for this information, it is an attempt at fraud. End the chat immediately and report it to [email protected].
Bonus Terms & Conditions
No, the welcome bonus can only be claimed once per player — at the time of the first deposit.
If the same person tries to claim the bonus by opening multiple accounts, it is considered a violation of the rules
and all associated accounts may be closed. To see the campaigns currently running, log in to the platform.
Yes, if the bonus has not been used yet, you can request a bonus cancellation through live chat.
However, cancelling a bonus will also cancel any winnings earned from it.
Your deposited funds will be returned — only the bonus portion will be removed. Read the terms and conditions once before making a decision.
A wagering requirement is the condition of placing a specified amount of bets before the bonus funds can be withdrawn.
At 0l99, this is 25 times the bonus amount.
For example: depositing ৳1,000 gives you a ৳1,200 bonus. The wagering will be ৳1,200 × 25 = ৳30,000.
Once ৳30,000 has been wagered, the winnings from the bonus become withdrawable. The calculation is based on the bonus amount only,
not on the deposit amount.
Slot games generally count as 100% towards wagering. Sports betting including cricket and football, and
most casino games also contribute to wagering — however, the contribution rate may vary by game.
To find out what percentage of wagering each game counts for, log in to the platform and check the bonus terms section,
or ask via live chat.
The 0l99 welcome bonus is 120% of the first deposit, up to a maximum of ৳15,000.
A deposit of ৳26,000 would be ৳31,200 at 120%, but since the maximum limit is ৳15,000,
you will receive a ৳15,000 bonus, and your total balance will be ৳41,000.
The minimum deposit to receive this bonus is ৳200.
Still have questions?
If you don't find the answer on this page, our support team is always here for you. Help is available in both Bengali and English, any time of day or night.
Chat with Us on Live Chat
Or email us: [email protected]